Optimization
Our optimized service delivery can easily scale up to meet new demands and extend support service to consulting, QA, and business automation.
What differentiates us?
Sometimes your application support needs more than ticket response and routine tasks. Our support services provide you with business operation continuity, efficiency, and continuous improvements.
Productivity
We operate seamlessly across applications and teams, driving quick resolutions and bringing efficiency to your business.
Affordability
Our onshore and offshore resources provide service coverage in any time zone, with significant cost-savings.
Application support
Keep your systems, applications, and services healthy and available for the users that rely upon them.
Pre-go-live and hyper-care support
Integrate pre and post go-live application release support. Our support analysts provide real business scenarios and hands-on experience to ensure release quality and business continuity.
Business process automation
Automate high-volume, business-rules-driven, and repeatable processes. We’ll work with you and our engineers to ensure we’re fully supporting your business operations. Read more about Business Automation.
Application end-user training
Upskill and empower your application end-users. We create the training materials, classes, and progressive roadmaps you need to maintain your team’s knowledge-base.
Deliver seamless customer experiences.
When your end-users report an incident or seek application support, we’ll be there.
Monitoring
Application endpoints and log files are continuously checked to ensure they are working, and we send alerts to support teams when they aren’t.
Maintenance
We proactively maintain your platforms and systems with patch releases, bug fixes, and minor enhancements.
Incident response
We’ll respond to critical disruption and engage the right teams to bring the incident under control.
Root cause analysis
We work collaboratively to identify the root cause whether the issue is caused by the supported application, data quality, or partner systems.
Issue resolution
We take the corrective steps to resolve a application issues and restore production back to full functionality.
Knowledge base
Level up your design and engineering teams with scenario-based training that can be put to immediate use.
24/7
support services
20+
time zones
10+
supported languages
Trusted and matured support services
Our support services will help you drive business success without sacrificing operational control.
Performance management
- Dedicated account and delivery management
- Flexible capacity with competent team and stand-by resources
- KPI metrics tracking and reporting
SLA-driven model
- Clearly defined response and resolution time based on incident severity
- Regular status reports and findings to stakeholders
- Status reviews at a cadence agreed upon by both parties
Some of the applications and platforms we support.
