Workforce Productivity Solution

The new face of workplace productivity is one to watch for.

Our Workforce Productivity Solution combines collaboration and communication for more efficient retail operations.

 

Introducing the ultimate Workforce Productivity Solution specifically designed to effectively manage retail operations and improve the customer journey. The Workforce Productivity Solution equips employees with information they need quickly and more efficiently than traditional communication methods. Including both web based and smart watch technology with a fully integrated back-end reporting tool, our solution promotes enhanced productivity, team collaboration and seamless communication across operations, giving stakeholders the right information to optimize their retail operations.

The Workforce Productivity Solution features both web and smart watch technologies. This means employees can create tasks on the web or on-the-go, allowing for task collaboration anywhere, anytime. Watch users are alerted when new tasks come in and can add them to their list of tasks to complete, allowing you to seamlessly connect your retail operations.

communication device

COMMUNICATION DEVICE

With the Workforce Productivity Solution employees are armed with the information they need to stay informed regardless of their location in the store. As opposed to headsets which can be distracting when engaging with customers, the discreet design of our smart watch eliminates distraction for a more engaging customer experience. Other benefits of the watch include giving employees the ability to ask clarifying questions on tasks or products verbally or by typing the question directly into the watch face. The Workforce Productivity Solution keeps employees in the communication loop at all times.

automation

AUTOMATION

When a new task is created it is routed through intelligent workflows that assign task priority based on the request type and other predefined factors. Through the workflow, the task can be assigned to an available employee or can be escalated to management if needed. If an outside system is generating alerts the task can be consumed, tracked and responded to within the Workforce Productivity Solution framework.

information conduit flows

INFORMATION CONDUIT

When employees are equipped with access to accurate and reliable information about products they become better ambassadors of your store and your brand. The Workforce Productivity Solution gives your employees real-time access to the information they need in-field directly on their wrist using innovative wearable technology. When your employees are knowledgeable about your products, their location and availability it creates a better experience for your customers, leading to increased sales and customer loyalty.

Line art of a Dashboard

ANALYTICS & DASHBOARDS

Our solution offers a fully integrated reporting system that can understand and track the communication among employees, track task status and product sku lookup information. This reporting system feeds into a live dashboard that provides real-time updates of retail operations. The reporting, analytics and customizable dashboard feature provides valuable insight at each level of the organization, allowing stakeholders to make more informed business decisions.

machine learning lightbulb

MACHINE LEARNING

Over time, the Workforce Productivity Solution collects data and analytics around consumption, consumer purchasing patterns, employee requests and other details of the retail operations. It begins to learn the intricacies of your retail practices and tendencies and begins suggesting and predicting behaviors and store needs. This results in tasks being completed by employees who are the best fit, employees being better informed about common questions or areas of concern and retail floors being stocked and better prepared with popular items.

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iSoftStone North America Headquarters

5808 Lake Washington Blvd. #400
Kirkland, WA 98033
Tel: +1 425 216 6300
Fax: +1 866 661 1128