Introducing the ultimate Retail Management Solution specifically designed to effectively manage retail operations and improve the customer journey. The Retail Management Solution equips employees with information they need quickly and more efficiently than traditional communication methods. Including both web based and watch based enterprise wearable technologies with a fully integrated back-end reporting tool, our solution promotes enhanced productivity, team collaboration and seamless communication across operations, giving stakeholders the right information to optimize their retail operations.
The Retail Management Solution features both web based and enterprise wearable based technologies. This means employees can create tasks on the web or on-the-go, allowing for task collaboration anywhere, anytime. Watch users are alerted when new tasks come in and can add them to their list of tasks to complete, allowing you to seamlessly connect your retail operations.
- Customer assistance
- Concierge requests
- Urgent memos
- Clean up requests
- Employee task assignment
- Pick and pack
- Workload management
When a new task is created it is routed through intelligent workflows that assign task priority based on the request type and other predefined factors. Through the workflow, the task can be assigned to an available employee or can be escalated to management if needed. If an outside system is generating alerts the task can be consumed, tracked and responded to within the Retail Management Solution framework.
- Create Workflows
- Receive and respond to 3rd party requests
- Predefine task responses
Our solution offers a fully integrated reporting system that can understand and track the communication among employees, track task status and product sku lookup information. This reporting system feeds into a live dashboard that provides real-time updates of retail operations. The Retail Management Solution reporting, analytics and customizable dashboard features provide valuable insight which allows stakeholders to make better informed business decisions.
- Real-time visualizations of store operations
- Compliance: Task status and completion
- Time to complete tasks
- Insight on in-store communication
- Customer and employee behavior models
- KPI thresholds