Case Studies

Retail Industry Case Study: Global Cosmetics Company Sales Support and Services


Retail Industry Case Study: Global Cosmetics Company Sales Support and Services

We partnered with a global cosmetics company to provide core support and services to their sales systems team, increasing the efficiency and reducing the cost of their order to cash process by deploying Microsoft Dynamics AX 2012 with Gomach7.

A Robust Framework to Reduce Cost and Increase Efficiency

Together we detailed strategy, design, and execution frameworks to upgrade their Global Order Management System (‘OMS’) and improve their operations across 7 key criteria:

  1. Usability and Familiarity
  2. Transactional Efficiency
  3. Collaboration
  4. Business Insights
  5. Agility & Flexibility
  6. Process Simplification
  7. Inventory Visibility & Control

In order to reach the goals across all key criteria, iSoftStone identified and synchronized the existing functions and core processes of their existing OMS to their new upgraded OMS. Then the team consolidated and upgraded the current local systems into one regional platform. In addition, iSoftStone provided the development and technical design of the new system and supported the launch of the new system in Asia.

Going beyond client expectations for a mission critical task

The consolidated platform simplified our client’s ‘order to cash’ life cycle, greatly easing in order processing, reporting, and inventory visibility and control. This deployment has created a more accurate product availability indicator, reduced backorder and decreased warehouse on-hand stock. The system has also allowed for better insight for demand and supply planning by streamlining business processes to align with global supply chain. This has increased transactional efficiency by 50% in day to day tasks. The system has also enabled real-time transactional data, improving the speed of month-end closing by twofold.

Having one unified platform has deepened business insights, creating greater visibility into inventory, reducing backorders, standardizing product codes across regions, and eliminating line number. An added bonus is a new level of flexibility through customization. The new platform gives the ability to adopt software to the evolving business needs, rather than forcing the business to fit within a constrained system. By adapting Microsoft Dynamics AX to the software licensing requirements, agility, flexibility, and developer productivity have increased, leading to increased revenue and increased customer satisfaction.

The new system has also vastly improved collaboration by creating a smoother workflow, allowing for effective communication between employees locally and enabling unified communications between offices. The new system streamlined and simplified the return, and price discounting structure across the region, easing in support and troubleshooting. This has led to an increase in representative confidence and understanding, reducing system training time by 10%. The simplified return and replacement processes have expanded customer buying confidence and improved overall satisfaction. With a unified system, confident representatives, and satisfied customers the deployment is viewed as a win all around.