Case Studies

iSoftStone helps tech company ensure global customer satisfaction


iSoftStone helps tech company ensure global customer satisfaction

As part of a large global technology company, this team consistently releases new online and mobile products across a wide range of international markets.

They were looking for a trustworthy and flexible partner to aid in ensuring customer satisfaction across 3 continents, in North America, Europe, and Asia, in both large marketplaces and smaller, localized, developing markets in order to enhance the perception and user experience of products and services from both a content and functionality perspective.

A World of Resources in the Palm of Your Hand

iSoftStone utilizes a pre-qualified, highly-flexible, expansive crowd of over 45,000 resources locally, nationally, and internationally to provide end-to-end solutions for this teams changing needs in every sphere imaginable. Some of iSoftStone’s solutions for this project included trigger generation, grammar generation, translation, transcription and annotation, and judging and labeling.

Custom-Made, Culturally Attuned, and Go-To Market Ready

iSoftStone’s speedy ramp time, quality processes, flexibility of delivering at any scale, and depth of global reach across 200-plus regions, provides this client with ongoing go-to-market support and increased market satisfaction for each new release. In 2015 iSoftStone completed over 450 projects in approximately 80 key markets. iSoftStone continues to partner with this client on a number of ongoing projects with the purpose of providing invaluable awareness and cultural acuity that ensures this client is always ready to go to market.