A recreation and restaurant organization had expanded their business organically over a period of 10+ years.
As their business grew, they implemented procedures to work around the limitations of their existing infrastructure resulting in a complex matrix of procedures that ultimately created a negative experience for their clients.
Understanding The Current State
iSoftStone was engaged to document their existing current state processes, identify gaps, and define the future state operating procedures as well as the business requirements for a new state of the art membership management platform. iSoftStone leveraged their BPM methodology based on W5 and evaluated over 50 major work flows, 230 business rules, and 370 informational meta data elements.
Exceeding Expectations And Delighting Members
Through our analysis, iSoftStone was able to eliminate all redundant or outdated procedures while also generating a Business Requirements Document (BRD) containing the new business rules, security permissions, roles and automation requirements for a new membership management platform that will allow the organization to scale their business and provide their members with a differentiated user experience.