Case Studies

Consulting Services Business Financial Services & Insurance Case Study: Major Financial Institution


Consulting Services Business Financial Services & Insurance Case Study: Major Financial Institution

A major financial institution decided to replace their existing clearing firm.

The resultant changes to each operations department’s workflow meant that all operational documentation including the new clearing firm processes, correspondent touch points, and end to end workflows would require modification. Additionally, internal systems would require modification.

The Many Elements Of Process Redesign

Conducting workshops with each of the operations departments, the firm’s current state was determined and documented. From this point, the team drafted revised policies and procedures, future state technology requirements, and future state process documents.

Optimized For Future State

iSoftStone developed a complete set of optimized operational processes of the future state with the new clearing firm. All  documentation was developed for systems modification, existing and prospective clients, additional internal lines of business, in addition to the bank-broker/dealer conversion event paving the way to move forward with our clients’ new clearing firm.